🩺 Privacy Policy — MediScribe.in

At MediScribe ("we," "our," or "us"), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services.

By using https://mediscribe.in (the "Website") or any of our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information you provide to us

• Your name, email address, and contact details when you fill out forms or contact us.
• Feedback, support requests, or other communications you send to us.

b) Automatically collected information

When you visit our website, we may collect:

• Device and browser information
• IP address and general location
• Usage statistics (via analytics tools such as Google Analytics)

c) Product-related data

If you use our MediScribe AI tools (e.g., handwriting OCR or prescription analysis), we may temporarily process uploaded handwriting samples, text, or related metadata only for the purpose of generating results.

This data is not shared or sold to any third parties and is stored securely or deleted after processing.

2. How We Use Your Information

We use collected data to:

• Provide, maintain, and improve our services
• Respond to your inquiries and support requests
• Communicate important updates or product improvements
• Ensure security, fraud prevention, and compliance
• Improve AI model accuracy (in anonymized and aggregated form only)

We do not sell or rent your personal data to anyone.

3. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, loss, or misuse.

Sensitive data (such as handwritten prescription uploads) is processed using encrypted channels and secure storage.

4. Data Retention

• Website analytics data is retained for as long as necessary to understand traffic trends.
• Uploaded content (like handwriting samples) is stored temporarily and deleted automatically after processing or as per the product's data policy.
• Communication records are kept as long as needed to provide support.

5. Sharing of Information

We do not share personal data with third parties except:

• When required by law or regulatory authorities
• With trusted service providers who assist us in operations (hosting, analytics, etc.) — under strict confidentiality agreements

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing (where applicable)
• Request information about how your data is used

To exercise these rights, contact us at support@mediscribe.in.

7. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available at https://mediscribe.in/privacy with a new "Last updated" date.